Creative Victoria is a Group of the Department of Jobs, Skills, Industry and Regions (DJSIR). Creative Victoria respects and values the privacy of every visitor to this website.

This privacy statement applies only to this website. It is consistent with the department's privacy policy and applies to all activities of the department and its agencies.

This website contains links to other websites which are not part of the department. This privacy statement does not apply to those websites.

The department's privacy policy is available from the Privacy Officer.

Privacy Officer

Department of Jobs, Skills, Industry and Regions
GPO Box 4509 
Melbourne, VIC, 3001, AUS 

Collection of personal information

Any personal information provided to Creative Victoria will be handled in compliance with the following legislation:

  • Privacy and Data Protection Act 2014
  • Public Records Act 1973
  • Charter of Human Rights and Responsibilities Act 2006
  • Health Records Act 2001

Any personal information collected by Creative Victoria will only be used for the purposes for which it was collected. We will not disclose your personal information to a third party, including other State institutions and authorities, except if required by law or other regulation.

When does Creative Victoria collect personal information?

You can access and browse our website without disclosing personal information. Creative Victoria will only collect your personal information when you:

  • Use our website 'contact us' facility
  • Send us an email
  • Subscribe to newsletters via our website

What is the personal information used for?

Website feedback

Creative Victoria's website provides a contact us form through the Contact us page. On this page we collect your name and email address so we can reply to you. To provide anonymous content you can either write, call or email us at Enquiries containing personal contact details may be registered in Creative Victoria's document management system, which is confidential and secure.

Email correspondence

Email addresses will only be used to respond to specific user queries and will not be kept or used for any purpose other than stated. Email addresses will not be added to a mailing list unless consent is given, nor disclosed to any other party without your knowledge or consent.

Newsletter subscription

In subscribing to newsletters, you are providing the department with personal information, which we will not disclose for any other purpose without your consent.

You can unsubscribe at any time and your email address will be removed from our database. To do this, click on the unsubscribe link within each email or newsletter type you have previously subscribed to.

Subscriptions supported by third-party vendors only share details to assist with managing delivery, technical issues and the prevention of fraud or security issues. They include but may not be limited to:

Your information will be stored on secure databases which reside in Australia, and the USA. If you do not want your personal information being stored offshore, please do not submit personal information to us.

Website usage measurement

This website uses Google Analytics tracking code to understand how you are using the internet and the Creative Victoria website.

The Department and third-party vendors, including Google, use first-party "cookies" (such as the Google Analytics cookies) and third-party cookies together to retrieve statistics on how our visitors use the Creative Victoria website, social media channels and other internet services provided, how long you are on those channels, how you got there etc. Google Analytics cookies do not collect personal identifiable information about your visits to the website. They do however collect other non-personal information including your IP address which is transmitted to and stored by Google on servers in the United States. This information will help us understand and better meet our audience's needs.

Creative Victoria also has other technologies in place that use cookies to allow the website to track personal usage information and 'remember' users when they return to this website and other online services provided by Creative Victoria. No personal information is collected through these processes.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy for the purposes set out above.

The Creative Victoria website uses Hotjar, a new all-in-one analysis and feedback tool that reveals the online behaviour and feedback of a website's visitors. For information relating to privacy, refer to Hotjar's privacy statement.

Are there any risks to my privacy?

Although Creative Victoria has implemented measures to protect the privacy of any personal information you submit online, you should also be aware that there are risks in transmitting information across the Internet. While we strive to protect your privacy, we cannot ensure the security of information transmitted to us online and individuals submit it at their own risk. If you are concerned about sending sensitive material to us over the Internet, you might prefer to contact us by telephone or mail.

Can I access or correct my personal information held by Creative Victoria?

To discuss any privacy concerns or request access or other changes to the personal information we hold about you, please contact Creative Victoria on 03 9623 1394 or email

If your request for access or correction is simple and only relates to you Creative Victoria may be able to process it informally.

Where informal access or correction cannot be provided (for example, if this would compromise another person’s privacy or relates to a commercial activity) you will be required to make a formal application under the Freedom of Information Act 1982.

The Freedom of Information Officer may be contacted on the details below about access to, correction of, or complaints about personal information collected by the Department or for any questions or concerns you may have arising from this privacy statement:

Freedom of Information Manager

Department of Jobs, Skills, Industry and Regions
GPO Box 2392 
Melbourne, VIC, 3001, AUS

Tel: 1800 317 531 

To find out more about Department of Jobs, Skills, Industry and Regions' Information Privacy Policy visit the Privacy webpage or email